At VitalEase, we want every customer to feel completely confident when purchasing from us. That is why we back every order with our 30-Day Money-Back Guarantee.
If you are not 100% satisfied with your VitalEase underwear, you have 30 days from the date of delivery to request a return and full refund. No questions asked.
To qualify for a refund:
The request must be made within 30 days of receiving your order.
Items must be returned in their original condition, unworn and unwashed.
Customers are responsible for the return shipping costs, unless the product arrived damaged or defective.
If the size you ordered does not fit properly, you may request an exchange for a different size within the 30-day period. We want to ensure that every woman feels comfortable and supported in her VitalEase.
Once we receive and inspect your return, we will notify you by email.
Approved refunds will be processed to your original payment method within 5β10 business days.
If you do not see your refund after this period, please contact your bank or card issuer, as processing times may vary.
For hygienic reasons, we cannot accept returns of products that have been used, washed, or show signs of wear. Only items in their original condition will be eligible for a refund.
To initiate a return or exchange, simply contact our support team at support@vitalease.store with your order number and details. Our team will guide you through the process step by step.